Returns & Exchanges

At Platinum Karaoke, we want you to be fully satisfied with your audio experience. If you are not completely happy with your purchase, you may return or exchange your item within 7 days of receipt, provided it is in its original packaging and condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our official hotline to provide your order number and the reason for the return or exchange.

• 2.
  Pack Your Product

  Carefully place the karaoke unit and all included accessories, manuals, and cables back into the original box to ensure safe transit back to our facility.

• 3.
  Shipping and Inspection

  Ship the package to our designated service center; once received, our technicians will conduct a quality inspection to verify the unit's condition and functionality.

• 4.
  Receive Refund or Replacement

  Upon successful inspection, we will process your refund to the original payment method or dispatch your replacement unit within 5 to 7 business days.